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These terms set out the rules that apply when you open an account with jallibet and use any part of the platform — including deposits via Nagad or Upay, game access, and support contact. Access to and use of jallibet depends on your local law and eligible region; please read this before you proceed.
By opening an account and logging in, you confirm that you have read and accepted these terms. They form the agreement between you and jallibet for all activity carried out under your account — game play, wallet transactions, support requests and account management steps. Payment activity — including deposits made through Nagad, Upay or any other configured rail — is covered by the transaction rules within these terms. When you initiate a deposit, the amount, method and any conditions attached are shown in your account wallet before you confirm. Submitting that confirmation means you accept those transaction conditions at that moment. These terms apply to the version of the platform you access at the time of login. If we update them, the revised version is the one that applies from the date it is published. We will not apply a change retroactively to a completed transaction. If a section of these terms is found to be unenforceable in your jurisdiction, the rest continue to apply. Access to jallibet and eligibility to hold an account depend on your local law and the eligible regions we serve at any given time. It is your responsibility to confirm that access is permitted where you are located before you register or deposit.
Deposits made via Nagad are subject to the limits and verification steps shown in your account wallet at the time of the transaction. Confirm the amount before submitting.
Upay is available as an alternative deposit rail. The conditions shown in your wallet at checkout govern each Upay transaction you initiate.
Every transaction processed under your account is logged in your wallet history. You can review entries at any time after login without contacting support.
Availability of the platform and specific payment methods, including Nagad and Upay, depends on local law and the regions we currently serve. Check your account dashboard for your access status.
These terms cover everything you do through your jallibet account. Not every activity is treated identically — account access, transactions, site content and third-party services each sit in a different part of the policy. Understanding which section applies to your situation helps you raise the right question to the right channel without delay.
Login, registration, password resets and account security settings are all within scope. You are responsible for keeping your credentials confidential. Any activity that occurs under your login is treated as authorised by you unless you report a breach to us promptly.
Deposits and withdrawals processed through Nagad, Upay or any other configured method are governed by these terms. The specific limits and verification steps for each method are shown in your account wallet and apply at the moment of confirmation.
Game titles, odds, tables and promotional material displayed on the platform are provided for account holders in eligible regions. We may update, remove or restrict access to content at any time without prior notice where local law or operational reasons require it.
Payment processors, game studios and any external service linked from the platform operate under their own terms. jallibet is not responsible for the policies of those third parties. Where a dispute involves a third-party service, we will help direct you but cannot resolve it on their behalf.
These terms are not one-directional. You have specific practical actions available to you as an account holder. You can review your full transaction history — including every Nagad and Upay deposit — directly in your account wallet after login. No support request is needed for that. If any personal detail on your account is incorrect, you can update it through the account settings page; some fields may require identity verification before the change is saved, and the instructions for that are shown inline. If a transaction record does not match what you expected, raise it through the support channel within a reasonable period of the transaction date — the earlier you flag it, the easier it is to trace. You can also ask us at any time to explain a specific clause of these terms; send the question via our contact form and we will respond in writing so you have a record of the answer.
Your full wallet history is available after login. Every deposit and withdrawal, including those via Nagad and Upay, is listed there with date, amount and status. No support action is required to access this log.
Update your name, contact number or email through account settings. Fields that affect payment routing or identity verification may require you to follow the verification steps shown on that screen before the change is applied.
If a wallet entry does not match what you expected, contact us via the support form with the transaction date and method. We will investigate and respond in writing with the outcome and any corrective action taken.
You can ask us to clarify any clause at any time. Send the request through the contact form referencing the section you are asking about. We will reply in writing so both parties have a clear, dated record of the explanation.
For any question about your account terms — a clause you want explained, a transaction you want to dispute or a change you need to request — use the channels below. Reference your account and the relevant section of these terms when you write so we can respond specifically rather than generically.
Submit a written question or dispute through the contact form on the support page. Include your account reference and the specific clause or transaction date. Written channel means both sides have a dated record.
Use the live chat option in your account for quicker clarifications. This channel is suitable for straightforward questions about what a term means or what status your account currently shows.
For formal requests — including corrections to account data or disputes about a completed transaction — email is the appropriate route. You will receive a written response that you can keep for your own records.
We apply these terms consistently across all accounts in eligible regions. Data associated with your account — including transaction records from Nagad and Upay deposits — is held securely and is accessible to you at any time through your wallet history. We do not share your personal account data with third parties except where required to process your payment through a configured rail or where local law requires disclosure. If you believe your account has been accessed without your authorisation, contact us immediately through the support form; we will lock the account while we investigate. Requests to update or correct stored data should be sent in writing so there is a clear audit trail for both parties.
Transaction and account records are retained for the period required by our operational obligations. The current state of your account data is shown in your account dashboard after login; no separate request is needed to view it.
We use cookies to maintain your session and remember account preferences. You can review and adjust cookie settings in your browser. Disabling certain cookies may affect how pages load inside your account.
Your login credentials are your responsibility. We recommend using a unique password not shared with other services. If we detect unusual activity on your account, we may request verification before allowing further transactions.
If you want to request a change to how your data is handled, or withdraw consent for a non-essential data process, submit the request in writing via email. We will confirm receipt and respond with the applicable outcome.
These are the questions we receive most often about how our terms apply. If yours is not here, use the contact form and reference the section you are asking about.
Yes. Any deposit made through Nagad is covered by the transaction section of these terms. The specific conditions — amount, verification steps and any applicable limits — are shown in your account wallet before you confirm the deposit. Confirming the transaction means you accept those conditions.
Access depends on your local law and whether your region is currently eligible. We do not make a blanket statement about every jurisdiction. Check the eligibility notice shown during registration, or contact us to ask whether your region is currently supported before you open an account.
Log in and go to your account wallet. Every deposit and withdrawal — including those made via Upay or Nagad — is listed there with the date, method and status. You do not need to contact support to access this record; it is available immediately after login.
The updated version applies from the date it is published. We do not apply a change retroactively to a completed transaction. Continuing to use your account after a revision means you accept the updated terms. If you do not accept a change, stop using the account and contact us to close it.
Contact us through the support form as soon as you notice the discrepancy. Include your account reference, the transaction date and the payment method used — for example, Nagad or Upay. We will investigate and respond in writing with the outcome and any correction applied.
Yes. Send a written request via email specifying what you want corrected or removed. Some data — such as completed transaction records — may need to be retained for operational or legal reasons, but we will confirm exactly what can be actioned and respond with a written outcome.