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This page sets out the legal framework that governs your account and activity on jallibet. Access and eligibility depend on your local law and the eligible regions we serve — review the scope section below before proceeding.
jallibet operates under terms that are shaped by the jurisdiction in which you access the platform. Whether you fund your account via Nagad, Upay, or another supported route, the same legal framework applies to every transaction and account action you take. We do not offer services in regions where doing so would conflict with local law — if you are unsure whether access is permitted where you are, check your local regulations before registering. These terms cover the relationship between you and jallibet from the moment you open an account. They apply to deposits made through Nagad or Upay, to any account balance you hold, and to all activity conducted through the platform. We update these terms when our operating conditions change; the version shown here is the current one. Continued use of your account after an update means you accept the revised terms. If you disagree with any part, the correct step is to stop using the account and contact support to close it. We keep a record of the version you accepted at registration, and that record is visible to our compliance team if a dispute arises.
Deposits and withdrawals processed via Nagad fall under these terms. The amount credited or debited is shown in your account wallet immediately after the transaction is confirmed on our end.
Upay payments are subject to the same policy scope. Any discrepancy between what Upay reports and what appears in your account should be raised with support using the contact paths in this page.
We retain transaction and account records as required by our operating obligations. You can request a summary of your records through the support channel listed below.
When terms change, we post the updated version here. The date of the last revision is shown at the foot of this page. Check back if you have been away from the platform for an extended period.
Not every aspect of your experience on jallibet falls under this single policy document. Understanding the boundary helps you direct questions to the right place and know which protections apply to which part of your account.
Registration, login, identity verification and account suspension are all within scope. If your account is restricted, the process for reviewing that decision is covered here.
All deposits and withdrawals — including those made via Nagad and Upay — are within scope. Third-party wallet providers operate under their own terms in addition to ours.
Game content supplied by studios such as Joker, JDB, CQ9 and Spadegaming is governed by those providers' own licensing arrangements. Our terms cover your access to that content, not the content itself.
External links, payment processors and any service not operated directly by jallibet are outside the scope of this policy. We are not liable for the terms or conduct of third parties.
You have concrete options for managing how your information is held and how your account is handled. These are not abstract entitlements — each one has a specific path you can follow through your account dashboard or by contacting support directly. If you funded your account via Nagad or Upay and a transaction record looks incorrect, the correction process starts with the steps below. We aim to respond to all formal requests within a reasonable period; the exact timeline depends on the nature of the request and any verification steps required. Raising a question does not require you to close your account, and requesting a correction does not affect your ability to continue using the platform while the review is in progress.
Your transaction history, deposit records and account activity are available in the account dashboard after login. Nagad and Upay transactions are listed with timestamps and reference numbers.
Name, contact information and wallet details linked to your account can be updated through the account settings page. Some changes require identity verification before they take effect.
If something in these terms is unclear or you believe a policy has been applied incorrectly to your account, submit a query through the support channel. Include your account reference and the specific section in question.
For formal requests — including data summaries or account closure — contact us via the paths listed in the support section below. We log every formal request and provide a reference number on receipt.
For questions about these terms, account rights or policy scope, use the contact paths below. Include your account reference number in any message so we can locate your records without delay.
Open the chat widget from any page while logged in. For policy questions, select the account or legal category so your message reaches the right team.
Send formal requests — including data summaries and account closure — to our support address. You will receive a reference number confirming receipt.
Many policy actions, including reviewing transaction records and updating account details, can be completed directly from your dashboard without contacting support.
Your account data is held in line with our retention obligations and is not shared with third parties outside of what is required to process your transactions — including Nagad and Upay payment routing. We use standard encryption on all account pages and payment flows. Cookies are used to keep your session active and to remember your account preferences; you can manage cookie settings through your browser. If you want to know what data we hold on your account, submit a request through the support channel and we will provide a summary.
We keep account and transaction records for as long as our operating obligations require. After that period, records are deleted or anonymised. You can request a summary of what we currently hold.
Session cookies keep you logged in and remember your account state. Analytics cookies help us understand how the platform is used. You can adjust cookie preferences in your browser settings at any time.
Your account is protected by password authentication. We recommend using a unique password and not sharing your login details. Suspicious activity on your account should be reported to support immediately.
To update the data we hold, correct an error, or request deletion where permitted, contact support with your account reference. We will confirm receipt and advise on the next steps.
If your question is not answered here, use the contact paths in the support section above.
Access and eligibility depend on your local law and the eligible regions we serve. If local law in your area permits use of this platform, these terms apply to your account in full. Check your local regulations if you are unsure before registering.
Log in and open your account dashboard. The transaction history section lists every deposit and withdrawal with a timestamp and reference number. If a record looks incorrect, raise it with support and include the reference number from the dashboard.
Yes. Submit a formal request through the email support channel and include your account reference number. We will confirm receipt, provide a reference for your request, and send a summary within a reasonable period.
We post the updated version on this page with a revision date. Continuing to use your account after an update means you accept the revised terms. If you disagree, contact support to close your account before the changes take effect.
Your transactions through Nagad and Upay are within scope of our terms. However, those providers also operate under their own separate terms. Any issue with the wallet provider itself should be raised with them directly; account-side discrepancies should come to us.
Contact support via email or live chat with your account reference and a clear statement of your request. We log all formal requests and provide a reference number. Deletion is subject to our retention obligations, which we will explain when we respond.