jallibet Privacy Policy: How We Handle Your Account Data
This privacy policy explains exactly what information jallibet collects when you open an account, make a deposit through Nagad or Upay, or contact our support team — and how we keep that information controlled and accountable. Access to our platform and the rights described here depend on your local law and eligible regions.
Account data you control
Nagad and Upay transaction records
Clear contact path for data queries
No data sold to third parties
POLICY SCOPE AND POSTURE
What This Policy Covers and How We Apply It
When you create an account with us, we collect the details you provide during registration — your name, contact information and any identity documents requested at the verification stage. When you fund your account through Nagad or Upay, we record the transaction reference and wallet identifier as part of your account history; we do not store your full mobile banking credentials. We also collect technical data automatically: your device type, browser session data, pages visited within the platform and connection timestamps. This data helps us keep your account secure and investigate any access issues you report. We do not sell, rent or share your personal data with advertising networks. We may share limited data with payment processors — including the local rails you use, such as Nagad or Upay — strictly to complete or verify a transaction. We may also share data with regulatory bodies if required under applicable law. Retention periods vary by data category: account registration data is kept for the period your account remains active and for a defined period after closure; transaction records are retained in line with our financial obligations. The current retention schedule is shown in your account dashboard after login. Your use of this platform and the rights under this policy are subject to your local law and the eligible regions we serve.
Nagad transaction records
Wallet reference and amount are logged against your account for each Nagad deposit or withdrawal. You can review these records in your account transaction history at any time.
Upay payment data
Upay transfers are recorded with the same account-level logging as Nagad. The transaction reference is visible in your account dashboard; we do not retain your Upay PIN or password.
Identity and verification data
Documents submitted at the verification stage are held securely and used only for account authentication and any obligations under applicable law in the regions we serve.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies Across Your Account
This policy governs data collected directly through jallibet's platform — covering your account registration, wallet activity and support interactions. It does not extend to third-party services you access from our platform, and eligibility for certain features depends on your local law and region.
Account access and registration
Data you submit when opening or updating your account — name, contact details, verification documents — falls fully within this policy. You can request a review or correction of this data at any time through the support channel.
Wallet transactions
Deposits and withdrawals made via Nagad, Upay or other configured payment routes are recorded in your account history and covered by this policy. Payment processor data practices are governed by their own terms once a transaction leaves our platform.
Platform content and game sessions
Session data generated while you browse the lobby or play a game — timestamps, device identifiers, session length — is captured by us and covered here. Game content is supplied by studios; their server-side data is outside our direct control.
Third-party services and links
If you follow a link to an external service from our platform, that service's own privacy practices apply. We have no control over and accept no responsibility for data collected outside the jallibet domain.
ACTIONS AVAILABLE TO YOU
Your Practical Rights Under This Policy
You have concrete options for managing the data we hold about your account. The account dashboard, accessible after login, shows your transaction history including all Nagad and Upay records, your registered contact details and your current verification status. If any of these details are incorrect — a changed mobile number, an outdated address — you can update them directly through the account settings page. For records you cannot edit yourself, or for questions about what data we hold, you can raise a request through our support team. We will respond to data queries within the timeframe set out in the contact section of this policy. If you decide to close your account, data is retained only for the period required under our financial and legal obligations; the specific schedule for your account type is shown in the account closure section of your dashboard. Availability of these rights may vary depending on your local law and eligible region.
Review your records
Log in and open the transaction history tab to see a full record of deposits, withdrawals and session activity associated with your account.
Correct account details
Update your contact information or linked wallet identifier through account settings. For identity documents, raise a correction request with the support team.
Raise a data query
Contact us via the privacy support channel to ask what data we hold, request a summary, or flag a concern. We acknowledge queries and provide a response within the period stated in our contact policy.
Request account closure
Submit a closure request through account settings. We will confirm receipt, process the request and inform you of the retention period that applies to your remaining data.
DATA CONTACT PATHS
How to Reach Us About This Privacy Policy
If you have a question about this policy, want to review what data we hold, or need to report a concern, use any of the contact routes below. Privacy-specific queries are handled separately from general account support to keep your request on track.
Privacy support email
Send your data query or correction request to our privacy contact address. Include your registered account identifier so we can locate your records quickly. Response times are shown in the reply acknowledgement.
Live chat — account help
Open the live chat widget from your account dashboard and select the data or privacy category. This route is suitable for straightforward questions about your account data, transaction records or wallet history.
Account dashboard — self-service
Many data actions — viewing transaction history, updating contact details, reviewing your verification status — are available directly in your account dashboard without needing to contact support.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security
Our approach to data protection is built around keeping your information controlled, accessible only to you and to authorised processes. We apply technical access controls at the account level, so your Nagad or Upay wallet identifiers are not exposed to unauthorised parties. Cookie and session data collected during your visit is used to maintain your login state and record your preferences — it is not shared with advertising networks. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account pages load. We review data handling practices when our platform or legal obligations change, and we update this policy to reflect those changes. The version date of the current policy is shown at the foot of this page. If a material change affects the data we hold about you, we notify account holders through the contact method on file.
Account-level access controls
Your account data is protected by authentication controls. Only you — authenticated via your registered credentials — can view your transaction history, wallet records and personal details through the dashboard.
Cookie and session management
Session cookies keep you logged in and preserve your account preferences. We do not use cookies to build advertising profiles. Manage your cookie settings through your device browser at any time.
Data retention schedule
Retention periods vary by data type and are governed by our financial and legal obligations. The schedule applicable to your account is visible in the account dashboard after login; we do not retain data beyond those periods.
Policy change notifications
When this policy changes in a way that affects your data rights, we notify you through your registered contact method. The updated version is always the one shown on this page — check the version date at the foot of the page.
PRIVACY POLICY FAQ
Common Questions About Your Data and This Policy
These questions cover what our account holders ask most often about data collection, wallet records, cookies and how to exercise their rights under this policy.
What personal data does jallibet collect when I open an account?
We collect the registration details you provide — name, contact information and any verification documents requested. We also record session and device data automatically when you access the platform. The full list is in the details section of this policy.
Are my Nagad or Upay wallet details stored by jallibet?
We record the transaction reference and wallet identifier for each Nagad or Upay transaction as part of your account history. We do not store your mobile banking password or PIN. You can review all transaction records in your account dashboard after login.
Can I see all the data jallibet holds about me?
Yes. Your transaction history, registered contact details and verification status are visible in your account dashboard. For a broader summary of data we hold, contact our privacy support team using the email route listed in the support section above.
Does jallibet share my data with third parties?
We share data only where necessary — with payment processors like Nagad and Upay to complete transactions, and with regulatory bodies if required by applicable law. We do not sell or share your data with advertising networks.
How do I correct incorrect information on my account?
You can update contact details and wallet identifiers directly in account settings after login. For identity documents or records you cannot edit yourself, raise a correction request with our support team through live chat or the privacy email address.
What happens to my data if I close my account?
We retain data for the period required under our financial and legal obligations. The specific schedule for your account type is shown in the account closure section of your dashboard. Data is not held beyond those periods, and the schedule is available to you before you complete a closure request.
Does this policy apply to me regardless of where I am in Bangladesh?
This policy applies to all accounts created through the jallibet platform. However, specific rights and data obligations may vary depending on your local law and the eligible regions we currently serve. Check your account dashboard for region-specific information.
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